2015-07-27 - 20815 - Service Request - EMEA Delivery Issue - (Dan B by 2015-07-31) #ProductionBreakFix #SDSupportShipping #EMEA

2015-07-27 - 20815 - Service Request - EMEA Delivery Issue

Problem Summary

Deliveries were not created for EMEA on nightly Job.

Admin Info

Purpose	Find out the reason for failing of delivery creation
Requested by	Daniel Brennan
Issue Date	07-27-2015
Resolved by	Siba/Surya
Resolved Date	08-03-2015
Document Status	Completed

Detailed Problem Description

(Include Screen Shots if required )

Deliveries not created for EMEA on Sunday nightly Job ran on dated 07/26/2015.

JOB Name: EMEA_SD_ARUN

Below attached file, contains the deliveries created next day morning by EMEA team manually.
EMEA_Deliveries.xlsx

Solution Analysis and Recommendations

(Include Screen Shots if required)

Below attached file is the screen shot of JOB Log ( Job - EMEA_SD_ARUN, ran on 07/26/2015)

Below is the attache file contains the information extracted from the ARun exception report.
ARUN# 1578053_Exception Report_0726.XLSX

From the ARun exception report, it is found that many sales orders were not picked up in the delivery creation program because of below reasons;

Order fulfilment to 100% stock
Credit block
Cancel date was in past

Below attached file is the screen shot of JOB :EMEA_SD_ARUN , Variant: EMEA DLV BKGRN. (NEP)
EMEA_Variant_Delivery date range.JPG

As per the above, delivery creation date has been maintained as: Current date -120, current date +7.
And the delivery dates mentioned in the spread sheet (attached above) are 08/03/2015, so it would have picked up on Job - 07/27 by calculating the +7 calendar days from the Job date.

Resolution

Informed the above mentioned reasons to NEC.